Legal
Terms & Privacy Policy
MAY TWELVE LLC is committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This page includes our Privacy Policy, Terms & Conditions, and SMS Terms & Conditions.
Last Updated: August 27, 2026
Welcome to MayTwelve. MAY TWELVE LLC ("MayTwelve," "we," "us," or "our") provides freight transportation and logistics services across the United States. This page includes our Privacy Policy, Terms & Conditions, and SMS Terms & Conditions. By using our website or services, you agree to the practices and terms described below.
Privacy Policy
Information We Collect
- Name
- Company name
- Email address
- Phone number
- Pickup and delivery locations
- ZIP codes and addresses
- Shipment information
- Freight type
- Equipment requirements
- Shipment dates
- Weight, dimensions, and pallet count
- Transportation needs and preferences
- Website usage and technical information
SMS Communications
If you consent, we may send you text messages related to your freight transportation, shipment updates, deliveries, appointments, and operational communications. Where separately authorized, we may also send promotional messages.
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to opt out
- Reply HELP for assistance
- +1 (331) 303-7777
How We Use Your Information
- Contact you about your freight or logistics needs
- Provide quotes and estimates
- Coordinate pickups and deliveries
- Schedule transportation
- Provide shipment updates
- Process payments and billing
- Improve our website and services
- Respond to inquiries
- Comply with legal requirements
- Send marketing communications where permitted
How We Protect Your Information
- We use secure systems and servers to protect your information.
- Access is limited to authorized personnel only.
- We maintain administrative, physical, and technical security procedures.
- We regularly review and update our security practices.
No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
SMS Privacy
SMS opt-in information and phone numbers are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Third-Party Disclosure
We do not sell or trade your personal information. We may share it with trusted service providers to help us deliver our services, including freight transportation, carrier coordination, payment processing, website hosting, communications, accounting, or legal compliance.
Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You may opt out of marketing communications at any time by replying STOP to SMS messages or contacting us directly. You may also request access to, update, or delete your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of our services indicates acceptance of the updated policy.
Terms & Conditions
Website Use
Our website is for informational purposes and to request freight services. You agree to use it for lawful purposes only.
Freight Quotes
Quotes are estimates based on the information provided and are subject to change based on availability and market conditions.
Transportation Services
Services are subject to applicable laws, tariffs, fuel surcharges, and carrier availability.
Customer Responsibilities
Customers must provide accurate information and ensure freight is properly packaged, labeled, and ready for transport.
Third-Party Providers
We work with independent carriers and service providers. Their services are subject to their terms and conditions.
Limitation of Liability
Our liability is limited to the maximum extent permitted by law. We are not liable for indirect or consequential damages.
SMS Terms & Conditions
SMS Consent Communication
Phone numbers and consent are not shared with third parties or affiliates for their own marketing purposes.
Types of SMS Communications
- Shipment and Delivery Notifications
- Dispatch Instructions
- Appointment Reminders
- Operational Alerts
- Internal Communications
- Marketing Communications (where consented)
Message Frequency
You may receive up to 5 messages per day during active operations.
Potential Fees
Standard message and data rates may apply.
Opt-In Methods
You may opt in to receiving SMS messages through verbal consent, online forms, phone conversations, or other affirmative consent methods.
Opt-Out Method
You can opt out of SMS messages at any time by replying STOP to any message or by contacting MayTwelve directly.
Contact Us
MAY TWELVE LLC
5380 Pleasant Ave 4D-13, Fairfield, OH 45014
Need Help With Freight or Compliance Questions?
Our team is ready to help you move forward with confidence.